Shipping, Returns & Refunds

Last Updated: February 2025

Welcome to YKR Agency. We value your trust in our services and strive to provide a smooth, transparent, and professional experience. This page outlines our policies regarding the delivery of services, digital product access, and eligibility for refunds.

🚀 Delivery of Services & Digital Products

All of our offerings are digital in nature—there is no physical shipping involved.

• Once your order is confirmed, our team begins processing your request immediately.
• Digital products (e.g., files, assets, designs) are usually delivered via email or a secure download link.
• Service-based work (e.g., marketing, branding, development) follows a structured timeline which will be communicated to you during onboarding or after project confirmation.

You will receive updates at key milestones and final delivery upon completion.

📩 Communication & Support

If you have any questions during the delivery process or need updates on your order:

• Please email us at support@ykragency.com
• We aim to respond to all inquiries within 24 hours (business days only)

💸 Refund Policy

We are confident in the quality of our services and digital products. However, if you believe that we have failed to deliver what was explicitly promised in your selected service package or product description, you may be eligible for a full refund.

✅ Refund Eligibility Criteria:

• You must contact us within 3 calendar days of receiving the final delivery.
• Your refund request must clearly explain which promised item or feature was not delivered.
• The discrepancy must relate directly to the scope of services or deliverables stated on our website or agreed upon in writing.

❌ Refunds Will NOT Be Issued If:

• The request is based on false, exaggerated, or unverifiable claims.
• You changed your mind after the service was delivered or work was started.
• The issue is due to your own misunderstanding or lack of communication regarding the service scope.
• You used or benefited from the delivered product/service before requesting a refund.

🛠️ All refund claims are manually reviewed by our quality assurance team. If the claim is found to be valid, we will initiate a full refund within 5–7 business days via your original payment method.

🔒 Integrity and Fair Use

At YKR Agency, we protect our team and our clients. We do not tolerate attempts to exploit our refund policy. All activity and deliveries are tracked, recorded, and archived for quality assurance and dispute resolution.

If a refund request is found to be made in bad faith, we reserve the right to:

• Deny the refund
• Refuse future service
• Take appropriate legal or administrative action, if necessary

📨 Contact Us

For support, questions, or refund inquiries, please reach out to:

Email: support@ykragency.com
Website: www.ykragency.com

We’re here to help and committed to ensuring your experience with YKR Agency is valuable and professional.